Privacy Policy

1. Who We Are

NS Tooling Services Limited (company number 04660165), trading as NS Tooling, registered at NST House, Moorwell Business Park, Moorwell Road, Scunthorpe, North Lincolnshire, DN17 2RU. We are the data controller for personal data collected through this website.

2. What Data We Collect

We may collect the following personal data:

• Contact form submissions — name, email address, phone number, company, role, message
• Cost-benefit calculator — tooling data you enter (no personal data required)
• Resource downloads — name, email, company
• Live chat — name, email (if provided), and conversation content
• Analytics — anonymised page views and interaction data
• Cookies — essential cookies for site functionality and optional analytics cookies

3. How We Use Your Data

• To respond to your enquiries and provide quotes
• To deliver tooling services you have requested
• To send follow-up communications about your enquiry
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Consent — when you submit a contact form or download a resource
• Legitimate interest — to respond to business enquiries and improve our services
• Contractual necessity — to deliver services you have ordered

5. Data Retention

We retain contact form submissions and enquiry data for up to 3 years unless you request earlier deletion. Analytics data is retained in anonymised form.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing based on legitimate interest
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

This website uses essential cookies for functionality and optional Google Analytics cookies for anonymised usage statistics. You can control cookie preferences in your browser settings.

8. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Convex — database hosting (data stored securely)
• Google Analytics — anonymised website usage tracking
• SMTP email provider — to send notification emails

9. Contact Us

For any data protection enquiries, please contact us at [email protected] or write to: NS Tooling Services Ltd, NST House, Moorwell Road, Scunthorpe, DN17 2RU.